Institute of Commercial Management | Qualification Subject

Systems Analysis

A. Overview

  • The need for systems analysis for business systems
  • The role of the systems analyst
  • The role of other people in defining a new system and updating an existing one
  • Differences between the development of a new system and a major upgrade of an existing system
  • SSADM – an overview. CASE tools.

B. Systems Life Cycle

  • The sequence of stages in the life cycle. Time scales.
  • Initial investigation
  • Feasibility study. Initial briefing statement. Contents of the report. Possible management decisions on reading and discussing the report. Cost/benefit analysis. User needs.
  • Analysis stage. Investigations into current systems through questionnaires, interviews, observation of everyday usage, documentation. Evaluation of the relative merits of these methods. Who to interview. Techniques for maximising information. Identifying the main processes needed. Recording the results.
  • Design stage
  • Implementation stage. Program production or acquisition. Testing methods. Training. Documentation completion. Hand-over. For system upgrade – methods of file conversion and changeover.
  • Maintenance and review. Reasons for each. Differences between them. How each is completed and by whom and when.

C. Recording the findings for the system

Students may be required to draw one of the charts/tables for a given system during the examination.

  • E-R diagrams and associated terms
  • Data flow diagrams
  • System flow-charts
  • Decision tables
  • Progress/testing charts. Gantt charts
  • Deciding which is the most appropriate chart to use

D. Design

  • Deciding the most appropriate data capture method for a given system.
  • Data-entry form design. Factors that makes a form effective and user friendly?
  • The need for data to be coded. The advantages of data coding. Types of data codes – sequence, block, facetted, hierarchical. Coding data for a given application. Check digit systems.
  • Output design. Making screen outputs effective and user friendly. Limitations of screen output.
  • Printout design. Standard outputs (e.g. the invoice, account statement).
  • Identify necessary files, organisation method and access method. Identify files that must be accessed for different purposes and the subsequent effect this has on organisation method.
  • Identify contents of each file.
  • Plan and schedule the development process. Deciding the method of obtaining programs and language/platform to be used.

E. Implementation

  • Analyst initial briefing of the programming team. Subsequent collaboration between analyst and programmer. Time scales and planning.
  • Analyst role in testing. Test plan. Design of test data. Testing log. Testing at different levels – module, program, system, and user-acceptance.
  • Training of users. Production of documentation.

F. Software acquisition methods

  • Purchase and customise standard software
  • Develop a database and associated processes
  • Commission a software house
  • Write in-house programs
  • Prototyping
  • Comparison of the above methods – advantages and disadvantages

G. Security and Privacy

  • Define privacy as the need to build in safeguards for the data subjects
  • Define security as the need to safeguard hardware, software and data
  • Building REALISTIC security into a system. The differences between small and large business security systems
  • Use of passwords and encryption for privacy
  • Methods to secure hardware, software and data

H. Documentation

  • System specification and its contents
  • Program specification and its contents
  • User documentation and its contents. Maintenance documentation and its contents. The differences between these three.

Characteristics of common systems

  • Describe the main elements of the following processes:
  • file sort
  • merging of files
  • search a files for records which meet a given condition
  • produce a printed report following a search
  • Identify method of data capture, main processing, required outputs, files (contents, organisation and access), manual processes and people involved for:
  • Stock control
  • Retail systems
  • Mail-ordering systems
  • Staff payroll and personnel records
  • Medical records
  • Library administration
  • Club membership

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Indicative Text:

Alternative Text and Further Reading:

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Systems Analysis and Design by Donald Yeates and Tony Wakefield (Prentice Hall) – 2nd editionISBN 0273 65536 1. 499 pages.

Computer Science for Advanced Level by Ray Bradley – (Nelson Thornes) 4th editionISBN 0 7487 4046 5