Institute of Commercial Management | Qualification Subject

Hospitality Management

ICM Professional Diploma Unit

The Hospitality Industry – Travel and Tourism

  • The travel industry
  • The tourism industry

Profile of the Accommodation and Leisure Industry

  • Accommodation – hotels in the UK, Europe and USA
  • Industrial supply in UK and Europe
  • Historical perspective – UK
  • Economic issues
  • Organisations
  • Accommodation – timeshare
  • Accommodation – caravan and camping
  • Other activities within the hospitality and leisure industry

Hotel Management – Dimensions and Structure

  • Strategic management
  • Feasibility studies

Aspects of Management

  • Commissioning the property
  • Procurement
  • Sources of revenue and operating costs
  • Market segments

Accommodation Operations

  • Marketing
  • Room division
  • Rooms
  • Housekeeping
  • Planning and organising the housekeeping department
  • Human resource management
  • Financial control
  • Leisure facilities


  • Food safety legislation
  • Liquor licensing legislation
  • Health and safety at work
  • Planning legislation

Restaurant and Fast–Food Industry

  • Catering market
  • The catering markets by sector
  • Market sectors
  • Major operations
  • Food and beverage management

Contract Catering Industry

  • Background and history
  • The primary markets
  • Industry supply
  • The three major companies

Brewing Industry

  • Background to the industry
  • Major operations


  • The environment
  • Environment initiatives
  • Environment issues – the hospitality industry
  • Computer reservations systems
  • Quality assurance
  • Total quality management

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

Hospitality Management: An Introduction – T Knowles (Pitman Publishing)

Indicative Text:

Alternative Text and Further Reading:

International Hospitality Industry – Peter Jones (Pitman Publishing)