Institute of Commercial Management | Qualification Subject

Logistics & Supply Chain Management

ICM Professional Diploma Unit

This qualification is a reviewed Single Subject and will be awarded as a Single Subject Certificate from June 2023.

Logistics and the Supply Chain

  • Definitions
  • Structuring
  • Material and information flow
  • Competing through logistics
  • Supply chain strategies

Customer service as a link between logistics and marketing

  • The marketing perspective i.e., rising customer expectations and the information revolution
  • Customer segmentation
  • Quality of service i.e., customer loyalty and retention, customer relationship management
  • Setting priorities for logistic strategies i.e., understanding buying behaviour, customer value analysis and measuring logistic strategy drivers

Value and Logistics Costs

  • Sources of value
  • Representing logistics costs
  • Activity-based costing
  • Balanced measurement portfolio
  • Supply chain operations reference model

Managing Logistics Internationally

  • Drivers and logistics implications of internationalisation
  • Trend towards internationalisation
  • Challenge of international logistics and location
  • Organising for international logistics
  • General tendencies

Managing the Lead Time Frontier

  • Role of time in competitive advantage
  • P:D ratios and lead time gap
  • Time-based mapping
  • Managing timeliness in the logistics pipeline
  • Method for implementing time based practices

Just-In-Time and Lean Thinking

  • Just-in-time
  • Lean thinking
  • Vendor-managed inventory
  • Quick response

The Agile Supply Chain

  • Market winners and qualifiers
  • Agile practices

Managing the Supply Chain

  • Collaboration in the supply chain
  • Efficient consumer response
  • Collaborative planning
  • Forecasting and replenishment
  • Managing supply chain relationships
  • Framework for managing the supply chain

Partnerships in the Supply Chain

  • Choosing the right partnership
  • Partnerships in the supply chain
  • Supply-based rationalisation
  • Supplier networks
  • Supplier development
  • Implementing partnerships

Logistics Future Challenge

  • New supply chain environment
  • Key management challenges
  • Role of the internet
  • Implementation issues

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

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