Institute of Commercial Management | Qualification Subject

Workplace Counselling

ICM Professional Diploma Unit

This qualification is a new Single Subject and will be awarded as a Single Subject Certificate from June 2023.

Main Topics of Study:

Workplace Counselling

  • The benefits and challenges of offering workplace counselling
  • The effects of workplace counselling on organisational strategy and culture
  • The attributes, ethical and professional behaviour of a workplace counsellor
      - Building rapport and trust with the counselee
      - Establishing safe boundaries between the counsellor and the counselee
  • The policies and procedures required when setting up workplace counselling
    - Confidentiality agreements
    - Client referral system(s)

Issues that Require Counselling Intervention in the Workplace

  • Conflict resolution
  • Drugs and alcohol abuse
  • Inappropriate Behaviour/Behavioural Disorders
  • Critical incidents
  • Stress management
  • Dealing with trauma
  • Maintaining good Psychological health
  • Dealing with terminal illnesses

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

Indicative Text:

Alternative Text and Further Reading: