Institute of Commercial Management | Qualification Subject

Housekeeping & Accommodation Studies

ICM Professional Diploma Unit


  • The housekeeper and the organisation of the department
  • Routine methods of work
  • The staffing of the department
  • Contracts
  • Security, safety and first aid
  • The housekeeper and the management of the department
  • Budgeting and buying


  • Cleaning equipment and agents
  • The linen room
  • Laundry, dry cleaning and stain removal
  • Pests and waste disposal

Room Interiors

  • Ceramics, glass, metals, plastics and sanitary fitments
  • Floorings or floor finishes
  • Carpets
  • Wall coverings
  • Fabrics
  • Soft furnishings
  • Beds and bedding
  • Furniture
  • Interior decoration – lighting, heating, ventilation and flowers
  • Planning trends

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

Hotel, Hostel & Hospital Housekeeping – Joan C Branson & Margaret Lennox (Hodder & Stoughton)

Indicative Text:

Alternative Text and Further Reading: