Institute of Commercial Management | Qualification Subject

Office Procedures & Administration

Main Topics of Study


  • The role and the relationship of office workers in the organisation

Office Systems, Procedures and Records

  • Buying and selling
  • Stock control
  • Receipts and payments
  • Petty cash
  • Wages and salaries
  • Filing
  • Incoming and outgoing mail
  • Work planning and scheduling

Office Technology

  • Computer systems and terminology
  • Reprography
  • Calculators
  • Health and safety


  • Oral communication
  • Written communication
  • Mail services
  • Receiving and assisting visitors
  • Travel arrangements
  • Organising meetings and other events
  • Sources of information

Recommended Reading

Main Text:

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Office Procedures – J Harrison (Longman)

Indicative Text:

Alternative Text and Further Reading:

Office Procedures Made Simple – G Whitehead (Heinemann)