Institute of Commercial Management | Qualification Subject

Office Procedures & Administration

ICM Professional Diploma Unit


  • The role and the relationship of office workers in the organisation

Office Systems, Procedures and Records

  • Buying and selling
  • Stock control
  • Receipts and payments
  • Petty cash
  • Wages and salaries
  • Filing
  • Incoming and outgoing mail
  • Work planning and scheduling

Office Technology

  • Computer systems and terminology
  • Reprography
  • Calculators
  • Health and safety


  • Oral communication
  • Written communication
  • Mail services
  • Receiving and assisting visitors
  • Travel arrangements
  • Organising meetings and other events
  • Sources of information

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

Office Procedures – J Harrison (Longman)

Indicative Text:

Alternative Text and Further Reading:

Office Procedures Made Simple – G Whitehead (Heinemann)