Institute of Commercial Management | Qualification Subject

Human Resource In Hospitality (The)

Main Topics of Study

Course Content:

  • Background to the industry’s workforce
  • Human resource management
  • Job design
  • Recruitment
  • Selection
  • Appointment and induction
  • Performance management
  • Training
  • Management development
  • Job evaluation
  • Administration of wages and salaries
  • Incentives
  • Fringe benefits
  • Labour turnover and termination of employment
  • Employee relations
  • Law of employment
  • Human resource planning, records and statistics
  • Labour costs and productivity
  • Organising human resources
  • Managing people
  • Managing in an international context
  • Customer care and quality
  • Business ethics

Example Candidate Response Booklet

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Recommended Reading

Main Text:

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Human Resource Management in the Hospitality Industry – M J Boella

Indicative Text:

Alternative Text and Further Reading: