Institute of Commercial Management | Qualification Subject

The Structure Of Business

ICM Professional Diploma Unit

Business Documentation

  • An invoice
  • A credit note
  • A debit note
  • Statements
  • Receipts
  • Petty cash vouchers
  • Formal documents
  • Documents used in banking
  • Export documents
  • Formfill
  • Bills of lading


  • Innovation and development
  • The process of production
  • Types of cost
  • Types of production
  • Cost sheets
  • Break-even points
  • Job satisfaction and production
  • Telecommunications and production


  • The personnel in the marketing department
  • The functions of the marketing department
  • The sales department
  • The advertising department
  • Physical distribution management export marketing

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

Business Studies – G Whitehead (Butterworth Heinemann)

Indicative Text:

Alternative Text and Further Reading: