Institute of Commercial Management | Qualification Subject

People In Business

Personnel and Business

  • People and personnel
  • The working environment
  • The employee as an individual
  • The employee as a member of a group
  • The personnel officer’s day
  • The types of work available
  • The functions of the personnel department

Recruiting Staff

  • Avenues for recruitment
  • Personnel requisition
  • Job description
  • Advertising a vacancy
  • Job applications
  • Materials for regular letter writing
  • Layout of a business letter
  • Curriculum vitae
  • Testimonials and references
  • Interviews – firm’s and applicant’s viewpoints
  • Inducting a new member of staff

Incentives in Business

  • Why people work
  • Incentives for young people
  • Incentive packages for older staff
  • Calculating gross wages
  • The simplex wages system
  • The Kalamazoo Wages System
  • Commission
  • Bonus schemes and other forms of remuneration

Communication in Business

  • The meaning of communication
  • The pattern of business communication
  • Spoken penal communication
  • The telephone system
  • Analogue and digital systems
  • Telephone answering machines and paging devices
  • Mass media communication
  • Written communication – internal external written communication
  • External written telecommunications
  • Information technology
  • The computerisation of communication

Employer-Employee Relationships

  • Nature of the relationship
  • The personal rights of employees
  • The history of industrial relations
  • The collective rights of employees
  • Trade unions and employers’ organisations
  • Implications for the firm of industrial relations

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

Business Studies – G Whitehead (Heinemann)

Indicative Text:

Alternative Text and Further Reading: