Institute of Commercial Management | Qualification Subject

Retail Operations & Operations Management

Main Topics of Study

Main Topics of Study:

  • The nature of retail operations and management
  • The role of the retail buyer
  • Chains of distribution and physical distribution
  • Stock and order systems
  • Location strategy
  • Merchandising and point of sale strategies
  • Maintaining optimum stock levels
  • Shrinkage
  • I.T. and retail operations
  • International operations
  • Operations from independents to major chains
  • The different aspects of Retail Operations Management

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

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Fernie, Fernie & Moore Principles of Retailing, Butterworth-Heinemann

Indicative Text:

Alternative Text and Further Reading: