Institute of Commercial Management | Qualification Subject

People In Retail: Staff & Staffing Issues

Main Topics of Study
  • The nature of a “people” business: Objectives, tasks and responsibilities
  • Assessing staffing needs: Who do we need and how many?
  • Recruitment: How to get the right person
  • Staff training systems: How to get the right person to do the right job in the correct manner
  • Motivations and Incentives: How to get the right person to come back the next day
  • Benefits to the Individual, Management and Organisation
  • Effective and efficient staff management: morale, performance and improving the bottom line

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

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Principles of Retailing - Fernie, F et al (2003) - Butterworth-Heinemann.

Indicative Text:

Alternative Text and Further Reading:

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Personnel Practice, Institute of Personnel and Development - Martin, M and Jackson, T, (1998) 

Non-store retailing London: FT Retail and Consumer publications - Ody, P (1998)