Logistics and the Supply Chain
- Definitions
- Structuring
- Material and information flow
- Competing through logistics
- Supply chain strategies
Serving the Customer
- Customer service
- Customer service as a link between logistics and marketing
- Customer service and customer retention
- Setting customer service priorities
Value and Logistics Costs
- Sources of value
- Representing logistics costs
- Activity-based costing
- Balanced measurement portfolio
- Supply chain operations reference model
Managing Logistics Internationally
- Drivers and logistics implications of internationalisation
- Trend towards internationalisation
- Challenge of international logistics and location
- Organising for international logistics
- General tendencies
Managing the Lead Time Frontier
- Role of time in competitive advantage
- P:D ratios and lead time gap
- Time-based mapping
- Managing timeliness in the logistics pipeline
- Method for implementing time based practices
Just-In-Time and Lean Thinking
- Just-in-time
- Lean thinking
- Vendor-managed inventory
- Quick response
The Agile Supply Chain
- Market winners and qualifiers
- Agile practices
Managing the Supply Chain
- Collaboration in the supply chain
- Efficient consumer response
- Collaborative planning
- Forecasting and replenishment
- Managing supply chain relationships
- Framework for managing the supply chain
Partnerships in the Supply Chain
- Choosing the right partnership
- Partnerships in the supply chain
- Supply-based rationalisation
- Supplier networks
- Supplier development
- Implementing partnerships
Logistics Future Challenge
- New supply chain environment
- Key management challenges
- Role of the internet
- Implementation issues
Example Candidate Response Booklet
Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).
