Institute of Commercial Management | Qualification Subject


ICM Professional Diploma Unit

Logistics and the Supply Chain

  • Definitions
  • Structuring
  • Material and information flow
  • Competing through logistics
  • Supply chain strategies

Serving the Customer

  • Customer Service
  • Customer Service as a link between logistics and marketing
  • Customer Service and customer retention
  • Setting Customer Service priorities

Value and Logistics Costs

  • Sources of value
  • Representing logistics costs
  • Activity-based costing
  • Balanced measurement portfolio
  • Supply chain operations reference model

Managing Logistics Internationally

  • Drivers and logistics implications of internationalisation
  • Trend towards internationalisation
  • Challenge of international logistics and location
  • Organising for international logistics
  • General tendencies

Managing the Lead Time Frontier

  • Role of time in competitive advantage
  • P:D ratios and lead time gap
  • Time-based mapping
  • Managing timeliness in the logistics pipeline
  • Method for implementing time based practices

Just-In-Time and Lean Thinking

  • Just-in-time
  • Lean thinking
  • Vendor-managed inventory
  • Quick response

The Agile Supply Chain

  • Market winners and qualifiers
  • Agile practices

Managing the Supply Chain

  • Collaboration in the supply chain
  • Efficient consumer response
  • Collaborative planning
  • Forecasting and replenishment
  • Managing supply chain relationships
  • Framework for managing the supply chain

Partnerships in the Supply Chain

  • Choosing the right partnership
  • Partnerships in the supply chain
  • Supply-based rationalisation
  • Supplier networks
  • Supplier development
  • Implementing partnerships

Logistics Future Challenge

  • New supply chain environment
  • Key management challenges
  • Role of the internet
  • Implementation issues

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).

Recommended Reading

Main Text:

Logistics Management & Strategy –A Harrison & R van Hoek (Prentice Hall)

Indicative Text:

Alternative Text and Further Reading: