Salon Reception Duties

1 Know the purpose of reception services

• Receptionist’s role in representing an organisation: 
• ~Receptionist’s role
• ~Personal attributes
• ~Receptionist’s duties
• Organisation’s structure and lines of communication:
• ~Communication structure
• ~Lines of communication
• ~Internal communication channels
• Standards of presentation
• Health, safety and security implications of visitors to a salon
• Dealing with challenging clients:
• ~Challenging behaviour
• ~Deal with challenging clients via telephone or in person

2 Know how to attend to clients and maintain the reception area

• Procedures for greeting and welcoming clients
• Check client appointments and confirm details
• Importance of promptly informing the relevant staff a client has arrived
• Importance of referring enquiries
• Importance of keeping information confidential
• Importance of keeping the reception area clean and tidy
• Importance of maintaining agreed levels of reception stationery and product displays

3 Be able to attend to clients and maintain the reception area

• Enquiries

4 Know how to make appointments for salon services

• Appointment procedures
• Importance of making correct appointments
• Systems available for making appointments
• Limits of authority

5 Be able to make appointments for salon services

• Make appointments
• Recording appointment details accurately and clearly

6 Know how to calculate and take payments

• Materials
• Opening and closing procedures: 
• ~Opening procedure
• ~Closing procedure
• ~Importance of procedures
• Payment procedure: 
• ~Entering information
• ~Cash
• ~Credit and debit cards
• ~Direct phone payments
• Security
• Legal requirements
• Potential issues when processing payments
• Reporting issues
• Delays during the payment process

7 Be able to handle payments from clients

• Method of payment